The Patron Refund Policy is available to Patrons who book and pay for a Facility through the KitchenB2B Platform and suffer a Co-sharing Issue. A “Co-sharing issue” means any one of the following:

• Manager of the Facility cancels a booking shortly before the scheduled start of the booking, or fails to provide the Patron with the reasonable ability to access the Facility.
• The Listing’s description or depiction of the Facility is materially inaccurate with respect to the size, bathrooms, kitchen, missing amenities are not provided or something doesn’t work correct.
• The Facility isn’t clean, sanitary, have health hazards, or unexpected vermin or pets not disclosed in the Listing.

If you are a Manager, you are responsible for ensuring that the Facility you list on the KitchenB2B Platform meet minimum quality standards regarding access, adequacy of the Listing description, safety, cleanliness, and do not present a Patron with Co-sharing Issues.

Conditions to Claim a Co-sharing issue

To submit a valid claim for a Co-sharing issue and receive the benefits with respect to your booking, you are required to meet each of the following conditions:

• You must be the Patron that booked the Facility;
• You must bring the Co-sharing issue to our attention in writing or via telephone and provide us with information (including photographs or other evidence) about the Facility and the circumstances of the Co-sharing issue within 24 hours after the later of (i) the start of your booking or (ii) you discover the existence of the Co-sharing issue, and must respond to any requests by us for additional information or cooperation on the Co-sharing issue;
• You must not have directly or indirectly caused the Co-sharing issue (through your action, omission or negligence).
• Unless KitchenB2B advises you that the Co-sharing issue cannot be remediated, you must have used reasonable efforts to try to remedy the circumstances of the Co-sharing issue with the Manager prior to making a claim for a Co-sharing issue.

As a Manager, you understand that the rights of Patrons under this Patron Refund Policy will supersede your selected cancellation policy. If you dispute the Co-sharing issue, you may notify us in writing or via telephone and provide us with information (including photographs or other evidence) disputing the claims regarding the Co-sharing issue, provided you must have used reasonable and good faith efforts to try to remedy the Co-sharing issue with the Patron prior to disputing the Co-sharing issue claim.

Contacting KitchenB2B

If you have any questions about the Patron Refund Policy, please email us.